01
Who we are
OFFER Underway is the career platform at offerunderway.com. For privacy questions or requests, contact us at admin@offerunderway.com.
02
Information we collect
We may collect: account details you provide when you sign in; profile, CV, resume, career-history, and preference content you upload or save; job descriptions, URLs, saved jobs, and evaluation inputs you submit; job leads captured through the extension when you use it while signed in; generated outputs, feedback, support messages, and interview-practice content if you use those features; usage and technical data such as device/browser type, approximate region, cookies or local storage, analytics events, and logs; and payment-related information processed by our payment partners. We do not store full payment card numbers on our servers.
03
How we use information
We use this information to provide, personalise, secure, and improve the Service, including role intelligence, resume and cover-letter generation, interview preparation, application tracking, account authentication, purchases and subscriptions, support, abuse and fraud detection, legal compliance, analytics, product quality review, and important Service notices.
04
Sharing and processors
We use trusted service providers and processors to help run the Service, including providers for authentication, hosting and infrastructure, payments, analytics, security, support, communications, and AI/model processing when you ask the Service to evaluate or generate content. They may process personal information only as needed to provide services to us or comply with law. We do not sell your personal information, and we do not provide your personal content to third parties for their own AI model training. We may disclose information if required by law or to protect rights, safety, and the integrity of the Service.
05
AI processing and product improvement
We do not currently use your CV, profile, job descriptions, or generated application content to train foundation AI models. We may use your inputs, outputs, feedback, usage patterns, and operational data to maintain, troubleshoot, evaluate, secure, and improve the Service, including prompts, product quality, safety, and reliability. Where practical, we use aggregated or de-identified information for broader product analysis. If we materially change how personal content is used for AI training, we will update this policy or seek consent where required by law.
06
Retention and security
We retain information while your account is active and for as long as reasonably needed to provide the Service, maintain records, improve and secure the product, comply with legal obligations, resolve disputes, prevent abuse, and maintain backups. Some data may remain in backups, logs, billing records, or legal records for longer periods. We use technical and organisational measures designed to protect data; no method of transmission or storage is completely secure.
07
Your choices and complaints
You may access and update certain profile information in the product. You may request deletion or export of your account data by contacting admin@offerunderway.com. Depending on where you live, you may have additional rights under local law, such as access, correction, deletion, objection, portability, or complaint rights. Contact us and we will respond in line with applicable law.
08
International transfers, children, and changes
We and our processors may process data in Australia and other countries where we or our providers operate. The Service is not directed at children under 16, and we do not knowingly collect their personal information. We may update this policy from time to time. We will post the new version on this page and update the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.
AI connector
Connected AI assistants
If you connect ChatGPT, Claude, or another compatible assistant, that provider receives only the OfferUnderway information returned by the tools you approve. Access is limited by OAuth scopes and can be revoked in the product. The connector does not expose your raw CV or contact details, and it cannot edit your master career profile. Creating an application pack sends the job information you supply into the existing OfferUnderway workflow and may consume the credit disclosed in the preview. Your assistant provider may separately process conversation and tool-result data under its own privacy terms.
AI Output and Responsibility Limitation
The Service may use AI to generate job analysis, resumes, cover letters, interview preparation, match scores, suggestions, and other content. AI output is provided for reference only and does not constitute legal, migration, career, financial, or other professional advice. We do not guarantee that AI output is accurate, complete, current, suitable for a specific role, accepted by any hiring platform, or that it will produce interviews, offers, visa or migration outcomes, salary outcomes, employer responses, or any other result. You are responsible for reviewing, verifying, editing, submitting, and relying on any AI output. To the maximum extent permitted by law, OfferUnderway and its operators are not responsible for consequences, losses, disputes, rejected applications, platform restrictions, third-party claims, or other liability arising from your use, submission, publication, copying, reliance on, or failure to verify AI output.